Refund policy

At Cinderella Lighting, we are dedicated to providing high-quality lighting solutions to enhance your spaces. Your satisfaction is important to us, and we strive to ensure a smooth shopping experience. We offer a clear and straightforward refund process for eligible products. Please review our policy below to understand the conditions under which refunds are granted.

Eligibility for Refunds

  • Refund requests must be made within 30 days from the date of delivery.

  • Products must be returned in their original, unused condition with all packaging intact.

  • Proof of purchase (e.g., order confirmation or receipt) is required.

  • Refunds will only be processed for items purchased directly from our website.

Non-Refundable Items

  • Products that have been used, installed, or tampered with.

  • Custom-made or personalized lighting fixtures.

  • Items purchased on clearance or during special sales.

  • Products that are part of a bundle cannot be refunded individually.

Refund Process

  • Contact our customer service team by email with your order details.

  • Upon approval, a return shipping label will be provided.

  • Once we receive and inspect the returned item, we will process your refund to the original payment method within 7 business days.

  • Refunds will only be issued to the original payment method used for the transaction.

Defective or Damaged Items At Cinderella Lighting, we take great care in ensuring your order arrives in perfect condition. If you receive a defective or damaged product, please follow these steps:

  • Notify us within 48 hours of receiving the product by email.

  • Provide your order number, a description of the issue, and clear photos of the damaged or defective item.

  • Once we review the issue, we will offer a replacement, refund, or another resolution depending on the nature of the damage or defect.

Additional Information

  • Return shipping costs are the responsibility of the customer unless the product is defective or there was a shipping error.

  • Refunds may take additional time depending on your bank or payment provider.

  • Please allow up to 7 days for the funds to appear in your account after we have processed your refund.

If you have any questions or require further assistance, please feel free to contact our customer support team.